Shipping policy

1. Shipping Policy

We offer shipping to most locations worldwide.

Orders are typically processed within 1–3 business days. Once your order has been processed, shipping times may vary depending on your location.

Estimated delivery times:

United States: 7–15 business days
International: 10–25 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or high demand.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

2. Processing Time Section

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods, processing times may be slightly longer. We appreciate your patience.

3. Tracking Information

Once your order has shipped, you’ll receive a tracking number via email.

Please allow 2–5 days for tracking information to update, as some carriers take time to scan packages into their system.

4. Shipping Costs

Shipping costs are calculated at checkout.

Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.

5. Delays & Responsibility

We are not responsible for delays caused by:

Customs processing
Carrier issues
Incorrect or incomplete shipping addresses
Weather, natural events, or holidays

If your order appears delayed, please contact us and we’ll do our best to assist.

6. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.

7. Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, please contact your local carrier first.

If your package is confirmed lost in transit, please email us at hello@themidnightplane.com and we’ll work with you to find a solution.